BITS Blackrock IT Solutions LLC ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it.
This Policy applies to all users of our websites, platforms, and SaaS products, including Miter (gomiter.io). It covers our obligations under the EU General Data Protection Regulation (GDPR), UK GDPR, Egypt Data Protection Law No. 151 of 2020, and the Saudi Arabia Personal Data Protection Law (PDPL).
If you are a business customer, your use of our services is also governed by a Data Processing Agreement (DPA), which takes precedence over this Policy where they conflict.
BITS Blackrock IT Solutions LLC is the data controller for personal data collected through our website and products.
Registered Address: 8 Ali Basha Zolfakar Street, Alexandria, Egypt
CR: 191183 · Unified No.: 1777619972
Contact: info@bits-solution.com
Website: www.bits-solution.com
a) Account and Identity Data — Full name, email address, phone number, job title, and company name. Authentication is handled by our identity provider; we do not store passwords.
b) Usage and Technical Data — IP address, browser type, device identifiers, and operating system; pages visited, features used, session duration; log files and error reports.
c) Communication Data — Messages sent through our support channels, contact forms, and email; records of consent and preferences.
d) Payment and Billing Data — Billing address and invoice details. Payment processing is handled by third-party providers; we do not store card numbers or banking details directly.
e) Customer-Submitted Data — Any data you or your users upload or input into our platforms in the course of using the Service (for Miter: product briefs, research sources, customer-language material, and generated campaign content). We process this data on your behalf as a data processor.
| Purpose | Legal Basis |
|---|---|
| Providing the Service | Performance of a contract |
| Account management | Performance of a contract |
| Sending service notifications | Performance of a contract |
| Security monitoring and fraud prevention | Legitimate interests |
| Analytics and product improvement | Legitimate interests |
| Marketing communications | Consent |
| Legal and regulatory compliance | Legal obligation |
| Tax and invoicing | Legal obligation |
Where we rely on legitimate interests, we have conducted a balancing test and determined our interests do not override your rights. You may request a copy of this assessment by contacting us.
We do not sell your personal data. We share data only in the following circumstances:
a) Service Providers (Sub-processors) — We share data with trusted third-party vendors who help us deliver our services, including cloud hosting, identity management, AI processing, analytics, payment processing, and customer support tools. All sub-processors are bound by data processing agreements. A current list of sub-processors is available upon request.
b) Business Transfers — If BITS Blackrock IT Solutions LLC is involved in a merger, acquisition, or asset sale, your data may be transferred. We will notify you before any such transfer and before your data becomes subject to a different privacy policy.
c) Legal Requirements — We may disclose data where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of BITS Blackrock IT Solutions LLC, our customers, or the public.
d) With Your Consent — We will share data in any other circumstance only with your explicit consent.
BITS Blackrock IT Solutions LLC is headquartered in Egypt, which does not currently hold an EU adequacy decision. Where we transfer personal data from the EU/EEA or UK to Egypt or other third countries, we rely on:
For transfers to or from Saudi Arabia, we comply with PDPL cross-border transfer requirements, including ensuring the recipient country provides adequate protection or appropriate safeguards are in place.
| Data Type | Retention Period |
|---|---|
| Account data | Duration of subscription plus 12 months |
| Usage and log data | 12 months |
| Financial and billing records | 7 years (legal requirement) |
| Support communications | 3 years |
| Marketing consent records | Until consent is withdrawn plus 3 years |
After the retention period, data is securely deleted or anonymized.
Under GDPR and UK GDPR:
Under KSA PDPL: access, correction, and deletion rights as defined under the PDPL and SDAIA guidelines.
Under Egypt Data Protection Law No. 151 of 2020: rights of access, correction, deletion, and objection as defined under Egyptian law.
To exercise any of these rights, contact us at info@bits-solution.com. We will respond within thirty (30) days. We may need to verify your identity before processing your request.
If you are in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority: edpb.europa.eu.
We use cookies and similar technologies that are strictly necessary to operate the Service — for example, keeping you signed in. You can manage cookies through your browser settings.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, contact us immediately and we will delete it.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption in transit and at rest, access controls, regular security assessments, and staff training.
No system is 100% secure. If we become aware of a breach that affects your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.
We may update this Policy from time to time. We will notify you of material changes via email or in-platform notice at least thirty (30) days before the change takes effect. The "Last updated" date at the top of this page reflects the most recent revision.
BITS Blackrock IT Solutions LLC
Email: info@bits-solution.com
Website: www.bits-solution.com
Address: 8 Ali Basha Zolfakar Street, Alexandria, Egypt
CR: 191183 · Unified No.: 1777619972